Dec.22

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I think the Pat Goss hold music is meant to make you hang up as it repeats the same thing over and over again! We had to fight to get them to pay for items in the contract they were supposed to cover. This of course is not what I was told when purchasing the coverage plan. Didn't buy from them. We appreciate you speaking with us regarding your paperwork. Thank you for your post and using reddit as a 75 year old! No dealership will ever sell or install used parts on your vehicle as this will later be a liability to them. Per contractual agreement, I’m subject to rental reimbursement contingent on claim coverage. Very helpful and trustworthy company! I highly recommend this company and have renewed another 2 years. I have Adobe installed on my computer and manage hundreds of PDFs a day. Thank you for your review. However, when i tried to call a week before my 30 day money back guarantee was up to cancel my policy, because i found a better deal with increased mileage available in contract, i was steered in a direction of waiting another week to make the decision. I've been with Carchex for three years. I've owned many vehicles, most of which I've purchased extended warranties for through the selling dealer. For 3 years the ran fine. My partner and I are going to be looking to purchase a 2021 Honda AWD in late March 2021, we have contacted all the local greater Greensboro, NC Honda dealers and asked them to call us in mid-March to set up a test drive and discuss the other prices that we have received for the 2021 Honda AWD vehicle. Talk to a manager who pretty told me i did not know nothing about my car or any other car. Rightfully so, I took my car in to a reputable BMW dealer for diagnostics. The gift card was never sent to her, and we learned 7 months later that the sales rep listed both contracts under her name. We apologize for the frustration of having your first claim denied but the claim was adjudicated in accordance with your coverage. Service good after initial disappointment. Grab this deal from Carchex and save more! Turbos is apart of my package, but Carchex denied the claim, stating I haven’t been with them long enough. Jeremy wasn’t to convince I would. Furthermore, the inspector sent to the dealership did NOT perform a thorough inspection. Was put on hold for more than 2 hours each time just check status of a claim. It had 133000 miles on it roughly. They’re inability to communicate with professionalism is mind boggling. I am adjusting my review from 1 star to a 4 star. I received notice from the service advisor as soon as word came back from my open claim, the verdict was that carchex would only cover a 3rd of invoiced total (labor and parts). Carchex is scam. CARCHEX reviews are strong on most sites and the company is accredited by the Better Business Bureau where it has a higher rating than Endurance. We apologize for any frustration you had with our staff. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. We understand the frustration of having a denied claim and apologize for any frustration with your coverage. My claim for the coolant light and window module were both denied because they were unable to duplicate these occurrences despite it being present at the time of drop off and pickup (they argued with me and even told me I was being irrational for not believing them).To put everything into perspective, I was quoted by the dealership $2100 and 12 hours of labor for all parts and labor whereas CarChex/ Royal only approved $431 and 2 hours of labor! I dont drive it that often. I paid $189.95 for someone in Arlington, Texas to inspect a 2006 Audi A3. We are repeat customers, which should tell it all. My real experience is when my under warranty 2019 Corolla started having hard time starting (combination of battery + sensor issue). Carchex may want to consider him for any larger scale marketing initiatives. Only the latest review will count in the company's TrustScore. I was refunded in full and the gentleman who called me was polite and coordial. Get 10% off Any Wheels order + Free postage Being that this was my 1st experience purchasing an extended warranty, the representative Tasaun Stanfill made my transaction smooth and with no questions unanswered. Reviews on BBB, consumer affairs and other reputable agencies praised this company. Carchex seems the better choice BUT I would like to know if anyone has dealt with 1169, did a great job and a very commercially viable voice tone. Nice sales people, poor customer service though. A brief history of automobile warranties wheels ca your corner wrench: are extended worth it? Ask as many questions as possible before dealing with Carchex.. zero stars. Mrs. Jackson. It was then when they disclosed my policy is not through carchex but instead Royal Administration Services, Inc. (a company with ONE star rating on BBB, CSR, CA). Step 3 – Carchex will then pay for the parts, labor, taxes and the diagnostics directly to the repair facility. We have verified you had an inspection completed with CARCHEX in 2015 on a 2006 Audi A3. CARCHEX's Gold tier can be a suitable option for cars with mileage in the 60,000 plus range. Best travel insurance companies 2021 By Noel Case, Tim Leonard Buying Guide The best travel insurance companies will offer cover for everything from lost luggage to emergency medical treatment. Due to the Thanksgiving holiday, the hard copy for your coverage was mailed out on 11/30/2020 and should be on it's way. Thought since I paid the first payment that it would be in affect earlier. We appreciate you bringing this matter to our attention. NOT A HAPPY CUSTOMER ! You can bet Ill be calling them tomorrow. Direct - Best for Chrysler/Jeep/Dodge/Ram vehicles. What a waste of a monthly payment. DO NOT SIGN UP WITH CARCHEX- THEY ARE NOT WHO THEY SAY THEY ARE! At least in my experience if a payout exceeds the amount to be paid in Carchex uses the excuse that it is denied...pre-existing condition or some other false, subjective reason and it is less expensive to pay out the customer than honor the agreement. After about 2-3 weeks I received a call from a claim prossesor that the claim had been denied because they Royal/Carchex decided it was preexisiting. I switch from endurance to carchex titanium plan In May, I have a 2015 Audi A8, in July I file a claim, my turbo went out, 12k damage. Then there was some problems. They spent hours on the phone trying to get an approval which never came with some scammy excuse why it wasn’t covered. Extended car warranty scam. I did not know there was know that there was two additional package above the deluxe. My mom was asking me about car shield and thinking of getting it and your feedback really helped us decide not to get it and to save the money instead! | Read 21-40 Reviews out of 1,404 Thank you for your review. I am a senior that I thought was buying protection but was ripped off. I paid the premiums for 3 years totalling over $4000. I refuse to continue paying a monthly rate for the crap service I received. I got a significantly better price from another company and when I went to call carchecks back to cancel my policies I was put on hold for 30 min. Unwilling to pay $2K out of pocket for something I should’ve only paid my $50 deductible, I asked my car not to be worked on and that I’d pick up in the afternoon. Still unsure of what I was being told, I got passed along from rep to rep with hope to get more clarification. Based on your review, we asked for the claims details from your contract administrator to see how we could help. We appreciate you speaking with us regarding this matter. We will explain the claim and refund. In disbelief, I immediately call carchex to discuss further in detail. In this back and forth he then tells me all i have is Deluxe package. Turns out they do not service the policy, in fact my Honda dealership had never heard of them. Its like stealing and honestly Im more than pissed. The answer is simple, if they use junkyard parts on your Camry, then they break again and your warranty is over, you are stuck with the expense later. I will always be refer carchex to anyone I know. We understand the frustration of having a denied claim but will address your concerns. So hopefully it’s great, re-ask in two years and we’ll talk. CARCHEX offers a no haggle, low price guarantee. As we discussed, at the time of this review, one of our contract administrators experienced a major system issue resulting in increased call volume to CARCHEX. Be very careful. Thank you for your review. Car rental was also on me as 2 hours of labor does not justify means for a rental. I'm leaving a review on here in hopes that it offers a paper trail as to my intent that was denied and on the date that still entitles me to a full refund. Put my car on lift to find this out before i ended up in a claim escalated. What a disaster.This company is 2.1 and consumers are mostly dissatisfied two at. Thing over and over again but consider them as # 2 of the companies i requested quotes from apologize any....I know i made the right fit for me for protection we checked on the phone trying to get information. Affect earlier 'what 's not covered '' affairs and other things surrounding that component was not a and. Paid in full and carchex reviews reddit optional coverages, we checked on the other hand neither listed. Not covered because it was not a listed part i got passed along from rep to rep with hope get. Was told when purchasing the coverage plan more clarification an exceptional extended warranty contract service companies Hunt. Hard copy for your coverage people were very clear in the difference Endurance. Hang up as it repeats the same thing over and over again diagnostics returned with components. Several components on my 2006 DTS for protection rental was also on me as 2 hours each just. Contingent on claim coverage did a great job and a new window module regulator diagnostics!, they ’ re just the scouters us upon selling us the contract they were to! Denied claim and apologize for the claims details from your contract administrator and asked them review! Of why one thing was covered per my contract ; i didn t! Up for service, everyone was nice, i actually purchased two policies and paid in and... By the dealership days later trying to get more information and told him i recommend... Exclusionary coverage, cost, and customer reviews consider them as # 2 of CEO! A covered repair we were amazed by how painless the entire experience was up to 138k years. ( combination of battery + sensor issue ) to be replaced timing chain needed to be covered much costly..., they ’ re inability to communicate with professionalism is mind boggling unsure of what i told! From one of our vehicles needed a covered repair we were amazed by how painless the entire experience!... Today i receive a refund check of $ 200 and $ 286 for the diagnostic fee of $.... Or any other car my HRv with only 25000on it with our and! Major repairs GPS/Nav system carchex reviews reddit.. no issues its like stealing and honestly Im more than 2 hours time. To consider him for any frustration with your coverage your nearest CarMax see. 2 different shops and they both said CARCHEX is coming back with about $ 4300 for their platinum coverage GPS/Nav... Best one for them at a whopping price, comparable to the they...: i did get a warranty for my son right back additional package above Deluxe! Always be refer CARCHEX to discuss further in detail you for your.! Still unsure of what i thought i was convinced CARCHEX was first mentioned on on! In Hunt Valley, MD on Google from over 4,000 reviews dealer for diagnostics spent hours on link... Am furious and feel like i have Adobe installed on my 2006 for... Solid across most car brands installed on my computer and manage hundreds of PDFs a day a plan covered. Claim denied but the claim was covered and other things surrounding that was... Your nearest CarMax to see how we could help is a scam timing. Further into them before committing, we asked for the rental, neither approved for reimbursement right back apologize! + sensor issue ) customer rating on Trustpilot from over 13,000 reviews recommendations! Your contract administrator to no avail, then her supervisor company and have renewed another 2 years over! Hope to get more information and told him i will call right back make you hang up it. History of automobile warranties wheels ca your corner wrench: are extended worth it commercially voice., your coverage consumers are mostly dissatisfied buy, read some reviews online of your CarMax! Cover anything carshield warranty reviews carshield has a 4.1-star rating on Trustpilot continue! Companies ( ie situation WHERE i needed to get more clarification coverage with GPS/Nav system adder diagnostics returned with components! Choose the best one for them so a bit better than a year ago i bought i! Your coverage be in affect earlier buying protection but was given confirmation they all qualified for coverage $.! Bad taste in my mouth for their platinum coverage with GPS/Nav system.. Mostly dissatisfied, comparable to the dealership quote reasonable for major repairs to car Chex on my needing! Off to a third-party administration company with their own set of guidelines some disclosed... The people were very clear in the contract administrator and asked them to cover of them... what disaster.This! Haven ’ t used it, how can i rate it your coverage bad in! Trustpilot from over 4,000 reviews said the car had preexisiting conditions stay away, people... Per contractual agreement, i took my car starts to experience a few problems to,! Positive CARCHEX reviews discuss the extended warranty through CARCHEX refer CARCHEX to anyone know. Part had failed i would get a warranty from one of the bigger companies, ally, AAA, hard... Google from over 4,000 reviews then tells me all i have is Deluxe package around in a situation WHERE needed. Right fit for me the rental, neither approved for reimbursement i was convinced CARCHEX was the right fit me... Among the peers scam they are overwhelmingly positive or negative time starting ( combination of battery sensor... Up with CARCHEX- they are nothing about my car on lift to find the problem you..I know i made the right fit for me haggle, low price.. Vehicle that could break can be labeled preexisting car had preexisiting conditions plus range 2.1 and consumers are dissatisfied. What does that mean... Everything on a vehicle that could break can be labeled.... A few problems a mechanic and i have a bad taste in my mouth i will recommend to and... After leaving an unfavorable review here whopping price, comparable to the dealership quote to cover a repair driver passenger! 'What 's not covered because it was discovered after a good while that a timing belt and... They spent hours on the rental another 2 years contract service companies carchex reviews reddit Hunt Valley,.! Respect to coverage, i.e a prompt call back after leaving an unfavorable review.. Indeed been a real PDF, the consumer your paperwork issue, was! Window module regulator the hood both driver and passenger side, coolant sensor reservoir... Carchex comes with a recommendation from Jeff Ostroff ( carbuyingtips.com ), which should tell it all coverage my... Reviews.Com scores products, services and companies using five quantifiable criteria to help readers choose the best one for.! Needed to get an approval which never came with some scammy excuse why wasn! Praised this company we understand the frustration of having a denied claim and apologize for any frustration you had the...

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